All guests, including all children over 24 months old, must purchase a seat and be able to be belted in. The tour cannot accommodate wheelchairs, canes, or walkers. Upon arrival at the glacier, guests will be given a trekking pole, which can be used as a third point of balance. Walking on the glacier involves moving over slippery, uneven surfaces. Guests must be able to walk unassisted to and from the helicopter, a distance of 50 feet, and climb two 18 inch steps in and out of the helicopter.
Due to weight and balance limitations, as well as guest safety and comfort, passengers weighing 250 pounds (113 kilograms or 18 stone) or more on the day of the tour will charged an additional fee to reserve adequate space onboard the helicopter. Guests will be weighed on the day of the tour on a state certified scale while fully clothed and with shoes on. Any guest checking in who is more than 249 pounds (total weight includes shoes and clothing) and did not purchase the additional 1/2 seat will only be allowed to board if there is additional space available. If not, they will try to accommodate you on a later flight, if space is available.
Guests under 12 must have an adult with them on the tour. Guests 12 to 17 must have a legal adult guardian escort them to the heliport and sign a special waiver to participate. We must be advised in advance, so special waivers are available at the heliport. Infants up to 24 months can be considered a lap child and sit on the parent’s lap during the flight. They will not be charged, but the infant’s weight MUST be added to the parent’s total weight. If this puts the combined weight at 250 pounds or more, the weight surcharge would be in effect.
According to Federal Aviation Administration regulations, individuals who own or possess a Samsung Galaxy Note 7 device may not transport the device on any flight on their person, in carry-on baggage, in checked baggage, nor offer the device for air cargo shipment. For security, no carry-on bags or water bottles will be allowed on helicopters. A secure location will be provided at the office for storing personal items. For safety reasons, all electronic tablets of all sizes (IPADS etc), drones, GoPro sticks, or other extendible items are not allowed on helicopters. Please do not bring them on tour, as there is no place to store them. Tour timing, flight routes and landing sites may vary due to weather and glacier conditions.
